Information about the COVID-19 Coronavirus and your Credit Union

ATTENTION, due to limited staff availability, please note the following:


The Cañon City, Colorado Springs, and Thornton branches will be temporarily closed to walk-ins. Please use the drive-up service or schedule an appointment.

Thank you for your understanding as we work together to protect our membership and staff.

 


We continue to encourage the use of Digital Banking, ATMs and telephone self-service for your financial needs whenever possible.
 

We encourage the continued use of drive-ups and ATMs during this time as well.

 Click here for a map of branches with drive-up service.
 

Branch lobbies are open for limited walk-in traffic.

Please keep the following in mind as you visit a branch:

Those with appointments will have priority to enter. A team member will greet you at the door before you enter the building. We are limiting the number of people in each branch in order to maintain proper social distancing guidelines and for well-being of our members and staff. We ask for your patience as we serve each of our members.

Schedule Appointment
 

 

 


All persons entering the building are required to:

mask

Wear protective face covering.

social distance

Practice social distance guidelines.

fever

Do not enter if you have a cough or a fever.
 

Schedule Appointment

 


 

Here to Help

We recognize you may be struggling to make ends meet due to the ongoing impact of the COVID-19 virus. As a member of the Credit Union of Colorado, we want you to know we are here to help you find the right financial solution. The following options are designed to help lessen the financial impact for you.

Skip-A-Pay

By participating in the Skip-a-Payment program, you can skip three payments on each of your Credit Union of Colorado loans.* This gives you a chance to have the extra money you need by allowing you to skip three payments on certain loans.

Skip-a-Payment program includes home equity line of credit, car loans, VISA lines of credit, share loans, personal loans, recreational vehicle loans and other secured loans.**

Flex Choice auto loans are eligible to skip up to two payments.

If you require assistance with your 1st or 2nd mortgage payments, we are here to help. Please contact us by phone.

For more information, call us at 1-800-444-4816.

*This program is available to qualifying members with accounts and loans in good standing, who have made the first payment on their loan, and had no late payments in the past 12 months. Normal finance charges will continue to accrue during the Skip-a-Payment period. This Skip-a-Payment offer will result in your loan term being extended. **Not available on business lines of credit. GAP (Guaranteed Asset Protection) benefit may be reduced. This offer is subject to change at any time.

Emergency Relief Loan Program

For current members who are adversely affected by this health crisis, we are offering an 18 month loan at 4.0% up to one month's gross pay not to exceed $5000.

No payments are due for the first 45 days. For more information, please call us at 1-800-444-4816.

Overdraft and NSF Forgiveness

If you reach your overdraft limit or incur undue NSF’s during this period, please contact us. We will work with you in order to increase your limit and/or waive NSF’s during this time period.

Small Businesses

If you are a business member, the Small Business Administration (SBA) is offering low-interest loans to small businesses as part of the national response to the economic emergency. For more information including additional small business guidance and loan resources, please visit https://www.sba.gov/disaster-assistance/coronavirus-covid-19

 


 

What you can do

Bank from Home

You can bank from your phone or computer with our online and mobile banking features. Digital Banking (both mobile and online) is secure and can be used anywhere, and it has expanded features to replace your in-branch experience, including:

  • Check the balance of your accounts
  • Transfer funds
  • Deposit checks
  • Pay bills
  • Put a stop payment on a check
  • Review past statements
  • Check your credit score
  • Apply for a loan or request a credit line increase

Download the Credit Union of Colorado mobile app:

Mobile App for iOS   Mobile App for Android

ATM Access

We have more than 62,000 surcharge-free ATMs in many communities, even beyond our branch locations.  Some of these ATMs also can take check and cash deposits.  Use our ATM locator to find an ATM near you.

Debit & Credit Cards

Just like always, your credit and debit cards give you immediate access to your money. And you can use them anywhere Visa® is accepted.

Bank by Phone

You can call us at 1-800-444-4816 to check balances, make loan payments, verify funds on a check, and more. Please note many of these transactions can be done using Digital Banking functions, eliminating any wait time you may experience by calling us directly.

 


 

Coronavirus Resources

What can you do to help stay healthy

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Colorado Department of Public Health and Environment is asking everyone to wear a non-medical cloth face covering while out in public for necessary activities. https://twitter.com/CDPHE/status/1246482730310938625
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • For the most up to date CDC recommendations on how to protect yourself visit https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

 

Managing Finances in Uncertain Times

 

Stay up to date with trustworthy information

Avoid Scams. Unfortunately, we are seeing an increase of scams taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

Visit this FTC page for more information on how to protect yourself from scammers. https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing

There is a lot of information being shared about the spread of COVID-19, and much of it is not from reliable sources. Facebook and other social channels are taking action to prevent the spreading of misinformation https://about.fb.com/news/2020/01/coronavirus/

The Centers for Disease Control has created a page where they are posting the most up to date and reliable information at https://www.cdc.gov/coronavirus/2019-ncov/index.html

The Colorado Department of Public Health and Environment has published pertinent local information at https://www.colorado.gov/pacific/cdphe/2019-novel-coronavirus

Thank you for your membership with Credit Union of Colorado, and please contact us with any questions you may have.

This credit union is federally insured by the National Credit Union Administration