Frequently Asked Questions - Adding and Managing Your Accounts

You can use checking accounts that support electronic transactions. In certain cases, you can also use money market accounts to pay bills.

The routing number uniquely identifies the financial institution for accounts. In order for you to use Bill Pay, we must have both your financial institution's routing number and your account number.

You can find the routing number on a check or deposit slip for your account. Look for the first nine digits in the lower left corner of your check or deposit slip. Some financial institutions publish their routing numbers on their website. If you cannot find the routing number, call your financial institution and ask for the number.

The routing number you provide must be valid for you to successfully add an account.

We place limits on an unverified account to protect you in case someone uses your account without authorization. Verifying your account enables you to use all available features in Bill Pay.