Frequently Asked Questions - eBills

An eBill is an electronic version of a bill or statement. The eBill typically contains the same info as a paper bill or statement. You can receive, view, and pay eBills in Bill Pay. When your eBill arrives, it appears in Payment Center. You control the date and amount of your payment.

Quick Facts
  • We can receive eBills from hundreds of companies nationwide.
  • When you add an eBill, we send the info as a request to the company. After your request has been processed, you receive an eBill in a month or more, depending on your billing cycle.
  • Some companies stop sending paper bills when they start sending eBills. Other companies continue to send paper bills in addition to eBills.
  • When your eBill arrives, you'll see it in the Payment Center as soon as you select the company from the list of companies and people you pay.
  • You can either select the amount due for the bill, which also enters the due date as the delivery date, or you can enter a different amount and date for delivering the payment.
  • You can set up AutoPay for some eBills.
  • You can stop receiving eBills in Bill Pay any time after the company processes your request for them.

When you add a company that offers eBills, you can enter the required info to request eBills, and we send your request to the company. When you complete the request for one company, you can sign up for eBills from other companies who offer them.

To add an eBill for a company you’re already paying, look for the eBill options on the Payment Center.

Go to Activity. You can view paid eBills when you view the details of your payments.

Yes, you can pay an eBill by some other means, such as by check.

However, when you pay an eBill outside of Bill Pay, the status of the eBill remains Unpaid and it continues to appear in the Reminders section until you dismiss the reminder. To change the status, you can file the eBill and add a note about its resolution.

When you discontinue your eBill service, you start receiving your bills directly from the company again.

Notes About Stopping eBills
  • You may receive one or more eBills before the company stops sending them.
  • It can take an entire billing cycle before your paper bills resume.
  • When you stop receiving eBills, any automatic payments that you set up to pay them are also canceled.
  • You can still pay your bills using Bill Pay, but you won't be able to access your bill online at the Payment Center.

You can stop receiving eBills in Bill Pay any time after the company processes your request to receive them. Select the company from the Payment Center, open the eBills section, and choose the option to stop eBills.

An entire billing cycle may pass before your paper bills resume.

In most cases, you can set up AutoPay for an eBill to schedule payments based on the amount due and due date on your bill. You'll have different options to set the amount and date for your payment based on the bill info.

Some companies don't offer the AutoPay scheduling options based on your eBill. However, you can always set up a recurring payment for the same amount at regular intervals.

If your normal billing cycle has passed and you still have not received your eBill, contact the company who bills you. Depending on billing cycles, the exact day you receive your bill each month may vary. Also remember that more than a month may pass before you receive your first eBill from a company.

If you have questions about an eBill, please contact the company directly. All the info on the eBill comes directly from the company who sent it. When you pay the eBill, you can enter an amount that is different from the amount due on the bill.