Frequently Asked Questions - General

We are always looking for ways to improve your member experience at Credit Union of Colorado. This upgrade brings you a more streamlined, easy-to-use interface with responsive design that will adjust to fit the screen of any device you are using. Updated multifactor authentication and passcodes offer the best security for your peace of mind. We are also introducing new money management tools to enhance your digital banking experience.

We plan to convert to the new digital banking solution March 8-11, 2019.

The new platform will include the same Bill Pay, Mobile Deposit & wearables access. We recommend downloading your bill payment history as an archive and exporting all of the notes you have added to transactions.

See the Account Settings FAQ section for more information about how to download your transaction history from the existing Online Banking system.

Manually entered transactions will not be converted. Please take note of any manual transactions that you entered prior to March 8th.

To ensure you receive the best Online Banking experience, we always recommend you utilize the most current browser, so make sure you are allowing your internet browser to automatically update.

Check back here (cuofco.org/upgrade) for more information as our launch date approaches.