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Frequently Asked Questions - Logging In

We require a new password for all accounts due to the increased security of the new system. All of your personal memberships are available from a single login. 

Note: Business accounts will have a separate login.

Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.

Yes. Joint account holders will need to create their own username and password to login to Digital Banking.

When enrolling in Digital Banking, you will need to create new security questions and answers. For subsequent logins, we are providing an enhancement to request a one-time-pin in place of answering security questions.

You can easily enroll from our home page. Simply click the “Enroll Now” button. You will need to provide your date of birth, social security number and membership number.

If you haven't accessed your account for over 12 months, you will need to contact a Member Advocate to enroll in Digital Banking and complete additional security verification.


  • Must not be the same as your account number or password
  • Must be between 6 and 20 characters long
  • Must start with a letter


  • Must not be the same as your account number or username
  • Must be between 8 and 32 characters long
  • Must contain at least one numeric character
  • Must contain at least one letter
  • Must contain at least one special character

Use your base member number. For example, if your full account number is 1080000123456, you will enter 123456 to enroll in Digital Banking. If you do not know your account number, it can be found on the bottom of your checks or you can call 1-800-444-4816.

Frequently Asked Questions - Logging In | Credit Union of Colorado


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