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Falcon Fraud Monitoring - Frequently Asked Questions

Q: What is Falcon fraud monitoring?
A: Falcon is a service we utilize to monitor signature-based debit and credit card transactions for fraudulent activity.

Q: Do I have to enroll with Falcon to have my debit or credit card monitored for unauthorized or fraudulent activity?
A: No. Falcon monitors all Credit Union of Colorado debit and credit cards for fraud. No enrollment is required.

Q: Is there a cost for the Falcon monitoring service?
A: There is no cost for this service and all Credit Union of Colorado debit and credit card members are covered by this service.

Q: What types of transactions are considered suspicious or fraudulent?
A: Falcon monitors and analyzes transactions and assigns a rating to the transaction. Based on your normal spending patterns, if a questionable transaction is detected on your Credit Union of Colorado debit or credit card, Falcon will contact you to verify the transaction. In some cases, the transaction is even declined at the point of purchase if the fraud rating is high.

Q: How will I be notified if a transaction is considered suspicious or fraudulent?
A: If fraudulent activity is detected, Falcon will contact you by phone to the primary number we have on file. If there is no answer, a representative from Falcon will leave you a message requesting a call back to verify the suspected transaction. If you miss the phone call you can contact the Falcon call center at 1-800-437-9392, 24 hours a day, 7 days a week.

Q: How does Falcon verify that they are speaking with the card owner?
A: You’ll be asked a question to verify your identity. Falcon may ask you to verify the last four digits of your Social Security number as well. They also compare the phone number that you call from to see if it matches the phone number that is on file.

Q: Can I reply back to the Credit Union instead of Falcon if I receive a phone call to verify a transaction?
A: To avoid delays with card usage or confirming potential fraud, we strongly recommend contacting the Falcon Fraud Monitoring Department directly. The staff at Falcon are available 24 hours a day, seven days a week and are there to quickly verify transactions and take appropriate action if fraud occurs on your account.  

Q: Will I still need to monitor my account on my own since the Falcon service is in place?
A: Yes, we encourage you to monitor your account for suspicious or unauthorized charges that the Falcon monitoring system may not detect.
 

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