Online Banking Protection PDF Print E-mail

Electronic Funds Transfer services using debit cards, ATM cards, ATTIE (24-hour Telephone Banking), Online Banking, Bill Pay and Mobile Banking have certain protections under Regulation E. You have the right to receive periodic statements. If your statement shows transfers you did not make, you should notify us immediately if possible, but no later than 60 days after the statement was mailed to you.  We will promptly investigate the error.  If our investigation determines that there was an error, you will receive a refund.  If there was no error, we will explain our findings in writing.  If your card or PIN is lost or stolen you should notify us immediately.  You will not be responsible for transactions that occur after you notify us.  You may be responsible for unauthorized withdrawals if you do not notify us promptly, and you could lose all the money in your account.  For full details of your rights and responsibilities please view the Electronic Funds Transfer Agreement  PDF file.

 

Credit Union of Colorado will never contact you by phone, email, internet or text messages asking for verification of your personal account access information (including online banking username or password).

In order to safely use online services you should make sure you have up to date anti-virus software installed on your computer.  To learn more about protecting your account information visit Fraud Prevention & Identity Theft Protection.

To report:

  • Suspected fraudulent account activity call 303-832-4816 or 1-800-444-4816
  • Lost or stolen VISA  or ATM card call 303-832-4816 or 1-800-444-4816 during normal business hours or call the VISA hotline at 1-800-453-4270 outside our normal business hours.
  • Lost or stolen checkbook call 303-832-4816 or 1-800-444-4816 during normal business hours.

 

Fraud Monitoring Service: We utilize a service to monitor debit and credit card transactions for fraudulent activity. You may be called and asked to verify recent card transactions. If you miss the phone call you can contact the card service center at 1-800-437-9392.

 

 

 

 

 

 

 

 

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This credit union is federally insured by the National Credit Union Administration.

This credit union is an Equal Housing Lender, we make loans without regard to race, color, religion, national origin, sex, handicap, or familial status.