Mobile Banking FAQs PDF Print E-mail

 

What is Mobile Banking?
What is the difference between Mobile Banking and Online Banking?
How do I access Mobile Banking on my mobile phone?
Do I need to register to access Mobile Banking?

Is Mobile Banking free?
Is Mobile Banking Secure?
Will my account information reside on my device?

Can my account information be intercepted during transmission to/from Credit Union of Colorado?
Can I view Transaction History on Mobile Banking?

Can I view all of my accounts through Mobile Banking?

What if my device is lost or stolen?

How current is the balance shown?

Can I pay bills through Mobile Banking?

Can I access Mobile Banking when I'm overseas?
What happens to my session if my phone locks from inactivity?
I don't have a cellular data plan - can I still use mobile banking?

 

Does my wireless carrier support Mobile Banking?
Can I use my mobile devices to access Mobile Banking? Which mobile devices are supported?
Can I safely recycle or dispose of my device if it has Mobile Banking on it?

What is Mobile Deposit?

What are the fees for the service?

What types of accounts can I deposit imaged checks into?

Do I need to agree to Terms and Conditions before I can start using Mobile Deposit service?

Can I deposit a check right away?
When are Mobile Deposit items processed?

Is there a daily limit to the total deposit amount?

Is there a monthly limit to the total deposit amount?

What types of checks can I deposit with Mobile Deposit?

 

Can I expect that all checks will photograph correctly?

What should I do with a check once it has been scanned successfully?

What do I do if I wish to cancel Mobile Deposit?

Are deposits made using Mobile Deposit secure?

How will I know when my check has been deposited?

Why don't I see the option for Mobile Deposit on my iPad?

 

 

 

What is Mobile Banking?

Put simply, Mobile Banking is Online Banking on your mobile phone, only it has been designed to be viewed in a much more simple and easy to use format for your mobile phone. 

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What is the difference between Mobile Banking and Online Banking?
Mobile Banking provides you with access to the most popular Online Banking features. However, for services such as view e-statements or setting up e-alerts, you will still need to access Online Banking. 

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How do I access Mobile Banking on my mobile phone?
Open your mobile phone web browser and go to https://m.cuofco.org 

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Do I need to register to access Mobile Banking?

No additional registration is required, however you must be registered to use our existing Online Banking service and have a username and password already set up. If you are a first time user of Online Banking, click here to get started. 

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Is Mobile Banking free?

Yes, Credit Union of Colorado Mobile Banking is a free service. Please be aware that charges may be applicable from your service provider for internet usage and downloads. To confirm these details contact your mobile service provider to enquire about your current data plan. 

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Is Mobile Banking Secure?
Yes! Mobile Banking has the same security procedures as regular Online Banking. All data between Credit Union of Colorado and our Members is 128-bit SSL-encrypted. No data is stored on your phone. Your Online Banking session will also time out after a 10 minute period of inactivity. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone.

If you are an iPhone user, we recommend that you do not install any items on your iPhone that are not approved by apple, or remove restrictions on your iPhone imposed by Apple. This will help to maintain the high level of security of your handset and its contents. Installing items not approved by Apple, will leave your phone vulnerable to being targeted by malware.

 

We stress however that using your iPhone for Mobile Banking or any other service will always remain secure provided you follow this advice.
If you have installed software on your iPhone that has not been approved by Apple, you can use iTunes to restore the device to Apple’s factory firmware. Changing passwords alone will not protect you from any malware.


Note:
Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please be sure to use the same caution when opening emails, clicking on links and surfing the web via your phone as you do with your computer. 

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Will my account information reside on my device?

This depends on which Credit Union of Colorado Mobile Banking application you use.  If you use the web browser-based version, no account information will reside on your device.  However, if you use a downloadable application such as the iPhone App or MFM, those applications will contain account balance information.  Both applications, however, are secured by your username and password. 

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Can my account information be intercepted during transmission to/from Credit Union of Colorado?

All data transmitted during the use of Online Banking is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, providing one of the highest levels of security for protecting confidential transmissions of data. The encryption process converts all transmitted information into strings of unrecognizable data, such that even if the data transmission were to be intercepted and recorded, no sensitive information could be retrieved from its contents.

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Can I view Transaction History on Mobile Banking?

Yes, you can view your transaction history through Credit Union of Colorado Mobile Banking. 

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Can I view all of my accounts through Mobile Banking? 


All the accounts normally available to you through Credit Union of Colorado Online Banking are available to you through Mobile Banking. 

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What if my device is lost or stolen? 


You do not need to contact Credit Union of Colorado, as your details and account information are not stored on your phone. This is the same as if your computer was stolen.  In any case, funds can not be transferred outside of Credit Union of Colorado through Mobile Banking. 

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How current is the balance shown? 


Account information is current in real-time through Credit union of Colorado Mobile Banking.  In some cases, you may need to refresh the balance information manually if you are using one of the downloadable applications. 

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Can I pay bills through Mobile Banking? 


Yes, you can pay existing billers through mobile banking. New billers must be set up using Online Banking.
 

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Can I use multiple mobile devices to access Mobile Banking? 


Yes, up to 5 mobile devices can be registered with Credit Union of Colorado Mobile Banking. 
 

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Can I transfer money from my Credit Union of Colorado accounts to another bank or credit union account?

No. Funds can only be transferred between accounts under the same Credit Union of Colorado member number. 

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Can I access Mobile Banking when I'm overseas?

Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider. 

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What happens to my session if my phone locks from inactivity?

For security reasons, the Mobile banking session will become inactive after 10 minutes of inactivity. Simply sign on again. 

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I don't have a cellular data plan - can I still use mobile banking?


Yes, as long as your phone is a “data-enabled” phone. Additional charges may apply from your carrier.  Check with your specific cellular carrier for details. 

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Does my wireless carrier support Mobile Banking?

We aren’t aware of any carriers that do not support Credit Union of Colorado Mobile Banking on their networks. 

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Can I use my mobile devices to access Mobile Banking? Which mobile devices are supported?

iPhone™, iPod™ Touch or Android. Other supported mobile devices can be found here.

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Can I safely recycle or dispose of my device if it has Mobile Banking on it? 


Yes.  Generally accepted security practices indicate all mobile devices should be “wiped” before they are disposed of or recycled.  Check with your device manufacturer or carrier for procedures specific to your device.

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What is Mobile Deposit?
Mobile Deposit is a convenient service that allows you to deposit checks using the camera on your Apple or Android smart phone or tablet. You have the ability to make deposits into your account anytime, anywhere.
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What are the fees for the service?
Mobile Deposit is free of charge.
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What types of accounts can I deposit imaged checks into?
You can deposit into any of our personal checking accounts, savings accounts or insured money market accounts.
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Do I need to agree to Terms and Conditions before I can start using Mobile Deposit service? 
When you first access this service with your smart phone or tablet, you must accept Terms and Conditions prior to using Mobile Deposit.
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Can I deposit a check right away? 
Yes, once you have agreed to the Terms and Conditions you will have immediate access to Mobile Deposit. New members will have access to this service within one business day.
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When are Mobile Deposit items processed?
Deposits usually post to your account within minutes of scanning your check. Funds availability based on Mobile Deposit Terms and Conditions.
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Is there a daily limit to the total deposit amount?   

 Yes. The daily limit is $3,000 per day per membership.
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Is there a monthly limit to the total deposit amount?
Yes. The monthly limit is $10,000 per month per membership.
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Can multiple deposits be submitted during one day?
Yes. You can make several deposits per day up to a limit of $3,000. However, there may be a 2 business day hold placed on some or all the items deposited that day. If you have any questions about daily limits, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 800-444-4816.
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Will holds be placed on checks submitted through Mobile Deposit?
Yes, there may be holds, just like if you deposit the check at a branch or ATM.
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What types of checks can I deposit with Mobile Deposit?
Domestic checks made payable to the owner(s) of your Credit Union of Colorado account.

IMPORTANT NOTE: These items CANNOT be used with Mobile Deposit and will need to be brought to one of our branch offices:

  • savings bonds
  • foreign checks 
  • third party checks 
  • items stamped "non-negotiable” 
  • incomplete checks 
  • stale-dated checks (more than 6 months old) 
  • post-dated checks (dated for a future day) 
  • any checks that contain evidence of alteration to the information 
  • checks purporting to be a lottery or prize winning


If you have any questions, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call us at 800-444-4816.
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Can I expect that all checks will photograph correctly?

No. Variation in check sizes, colors and designs can impact the readability of the check. If a check cannot be read, you will need to bring the check in question into one of our branch offices, or mail it to: Credit Union of Colorado, 1390 Logan St, Denver, CO 80203. NOTE: We recommend that you save your checks for 30 days.
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What should I do with a check once it has been scanned successfully?
Please keep and store the check in a secure location for at least 30 days in case there is a problem with the deposit.  After 30 days, and after you have confirmed the deposited funds have been applied to your account correctly, destroy the check via a secured disposal method or mark it "VOID.”

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What do I do if I wish to cancel Mobile Deposit?
Canceling is not necessary. This service is available for you to use as needed, and is free of charge.

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Are deposits made using Mobile Deposit secure?

Yes. The link between your mobile device and our Mobile Deposit site are encrypted to industry standards. Your scanned check is secure and protected through this link.

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How will I know when my check has been deposited?
The quickest way to verify your deposit is to go into Online Banking or Mobile Banking and see the deposit credited to your account
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Why don't I see the option for Mobile Deposit on my iPad?

Our solution has specifically disallowed the use of the Mobile Deposit feature on iPad 1st generation (because there is no camera) and iPad 2nd generation (because of the low quality of the camera).

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This credit union is federally insured by the National Credit Union Administration.

This credit union is an Equal Housing Lender, we make loans without regard to race, color, religion, national origin, sex, handicap, or familial status.