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Enhanced Digital Banking

Digital banking that’s faster, more secure and easier to use!

It’s banking at its best. All at your fingertips.

Our new online and mobile banking creates the ultimate user experience for you. New digital banking technology gives you a new, easy-to-use interface and simple ways to manage your accounts faster and more securely. You still get to keep everything you love about Bill Pay and Mobile Deposits. Plus, you can also access your account from Apple Watch and other wearables!

 


 

Frequently Asked Questions - Digital Banking

We are always looking for ways to improve your member experience at Credit Union of Colorado. This upgrade brings you a more streamlined, easy-to-use interface with responsive design that will adjust to fit the screen of any device you are using. Updated multifactor authentication and passcodes offer the best security for your peace of mind. We are also introducing new money management tools to enhance your digital banking experience.

We converted to our new Digital Banking solution March 11, 2019.

We require a new password for all accounts due to the increased security of the new system. All of your personal memberships are available from a single login. 

Note: Business accounts will have a separate login.

Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.

Yes. Joint account holders will need to create their own username and password to login to Digital Banking.

When enrolling in Digital Banking, you will need to create new security questions and answers. For subsequent logins, we are providing an enhancement to request a one-time-pin in place of answering security questions.

You can easily enroll from our home page. Simply click the “Enroll Now” button. You will need to provide your date of birth, social security number and membership number.

If you haven't accessed your account for over 12 months, you will need to contact a Member Advocate to enroll in Digital Banking and complete additional security verification.

Username

  • Must not be the same as your account number or password
  • Must be between 6 and 20 characters long
  • Must start with a letter

Password

  • Must not be the same as your account number or username
  • Must be between 8 and 32 characters long
  • Must contain at least one numeric character
  • Must contain at least one letter
  • Must contain at least one special character

Use your base member number. For example, if your full account number is 1080000123456, you will enter 123456 to enroll in Digital Banking. If you do not know your account number, it can be found on the bottom of your checks or you can call 1-800-444-4816.

No. Your membership number and account numbers will remain the same. If your full membership number is 1080000123456, you will enter 123456 when enrolling in Digital Banking. If you do not know your account number, it can be found on the bottom of your checks or you can call 1-800-444-4816 for help.

Account Transaction Alerts and Balance Alerts will automatically transfer to the new system. The alert configuration in the new digital banking has a different, set of options, so we recommend reviewing the new settings in the system.

No. Bill Pay and your recurring transfers have been automatically converted to Digital Banking. A mobile phone number must be present on your account and 'cookies' must be enabled for Bill Pay to link properly. Joint account holders now have access to Bill Pay if they are listed as a joint member on all accounts.

Your previous Account Transaction Alerts and Balance Alerts will automatically transfer to Digital Banking. The alert configuration in Digital Banking has a different set of options, so we recommend reviewing the new settings in the system.

View the video below to learn how to set up recurring transfers to other Credit Union of Colorado members.

 

View the video below to learn how to set up recurring transfers within your account.

The following is a list of supported browsers:

  • Chrome : 68.x and above
  • Internet Explorer or Microsoft Edge : 10.x and above
  • Mozilla Firefox : 60.x and above
  • Safari : 10.x and above

iOS users, your app should automatically update. You can download the new mobile banking app here.

Android users, please download the new mobile banking app here.

The following is a list of supported operating systems:

  • Android OS : 5.x and above
  • iOS : 11.x and above

 

If you have more questions please submit the form below for support.

Contact Form

 

Happy new digital banking to you!

 

Frequently Asked Questions - Digital Banking | Credit Union of Colorado

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