FAQ's About Transfers at CUofCO

View the short instructional video below to learn how to add an external account on the mobile app:

 View the short instructional video below to learn how to add an external account on a browser:

To schedule recurring payments to a first mortgage loan using an external account, please complete the following steps. 

Go to Accounts Tab, and click the first mortgage account to be routed to the mortgage servicing portal. If needed, agree to allow pop-ups for this window to appear. 

Click on the three lines in the top right corner and click "Payment Options" under the Payments dropdown. 

Select "Set up Auto Pay/Recurring Draft," and then click, "Continue." 

Read through the Authorization for Recurring Payments and click, "Approve." 

Enter the account type, routing number, account number, and the amount to pay. Click "Next" to confirm. 

Review and click "Submit." 

To schedule a one-time-payment for a first mortgage loan from an external account, member advocates are available through the chat feature on our website (click the green bubble on lower right corner of your screen) or by calling 1-800-444-4816 during normal business hours. 

Easily send or receive money using your desktop or mobile device utilizing External Transfers. 

1. Transfer funds between your Credit Union accounts and accounts held at a different financial institution.
2. Send or receive money from friends or family members, just by knowing their cell phone number or their email address.

Watch the short video below to see how you can set up External Transfers within Digital Banking.

For your convenience, there are several ways to make your loan payment: in person, online or through the mobile app, ACH, over the phone, or by mailing in your payment. Learn More

Making multiple payments will pay down your principal balance faster and result in less accrued interest. We require a payment to be made every 30 days; thus, making multiple payments will not extend your next payment due date.

ACH payments are made daily at 3:00 p.m. Please allow additional time for any items that may need to be addressed for manual posting. If a payment is set to pull on a weekend day or holiday, the payment will pull the following business day.

You can change your ACH payment by visiting your local branch or calling us at 800-444-4816. We are able to assist you in updating the amount or account the ACH payment is coming from.

View this instructional video below to learn how to manage your external accounts on the app:

View this instructional video below to learn how to manage your external accounts on the browser:

Payments received before 3:00 p.m. will reflect on the same business day. Payments made after 3:00 p.m. will be posted next business day and will be effective for the date the payment was made.

To convert your HELOC to a fixed-rate loan at the end of the draw period, you can apply for one of our fixed-rate loan options. Apply for our Rate-Lock HELOC or 2nd Mortgage.