Vehicle Loan Help

Please contact a Member Advocate by calling 1-800-444-4816 to confirm if you have debt protection on your loan(s).

For your convenience, there are several ways to make your loan payment: in person, online or through the mobile app, ACH, over the phone, or by mailing in your payment. Learn More

When the cost to repair your vehicle exceeds its value, there are steps to take if you have an outstanding loan balance with us. Learn more about the process here.

It may take 30 to 60 days for the credit bureaus to reflect the updated balance of your loan(s)/credit cards.

We will need insurance documentation on file showing that you have insurance coverage on your vehicle. Please contact our Member Solutions Department at 1-800-444-4816 for assistance with this.

Yes, there are three different options to change your loan due date. Please give us a call at 1-800-444-4816 to discuss your loan and the options available to you. You may also visit your nearest branch office and ask to speak with a member advocate about your loan.

If we have a paper title, we will mail it after 10 business days of the loan being paid off. If it is an electronic title, the State of Colorado Department of Motor Vehicle office will send it out within 6 to 8 weeks of the loan being paid.

We partner with CUNA Mutual to offer extended warranty options for vehicles. Coverage and prices vary depending on the vehicle. Please visit your local branch or call 1-800-444-4816 to obtain a quote.
Warranties can be added in to your auto loan at the time of financing or purchased out of pocket. Warranties can also be purchased out of pocket for automobiles that are not financed.

The process to add someone to an auto loan involves refinancing that loan. We recommend speaking to a Loan Specialist at 303-832-4816 or by visiting a branch nearest you and speaking to a Member Advocate

Changing your payment information will depend on how your payment is set up.

On average, a single hard credit inquiry could lower your FICO score by 2 or 3 points. Several factors can affect this, such as the total number and frequency of hard Inquiries.

We are here to help and may have options for you. Please contact us for more information at 800-444-4816 and ask to speak with a member advocate in our Member Solutions department.

Yes, you can apply for a loan through Additional Services in the mobile app.

If you are selling your car, we recommend the seller pays with cash or wire the money to receive either the title or a lien release immediately.