How do I change my name?
We will need you to complete a form and provide documentation to change your name on your account.
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How can I find a check image I am looking for through Digital Banking?
You can view copies of your cleared check images through Digital Banking or on your mobile device through our app.
I received a letter regarding insurance and adding it to my monthly loan payment, what is this?
We will need insurance documentation on file showing that you have insurance coverage on your vehicle. Please contact our Member Solutions Department at 1-800-444-4816 for assistance with this.
What is an eBill?
An eBill is an electronic version of a bill or statement.
What happens when I stop receiving eBills?
When you discontinue your eBill service, you start receiving your bills directly from the company again.
What do I need to know about paying companies and people using Bill Pay?
You can use Payment Center to pay any company or person with a U.S. address. Payment Center offers the flexibility and convenience of sending money from one place.
How and when does a company or person receive my payment?
We send payments electronically whenever possible. We send electronic payments to thousands of companies across the U.S. every day.
How do I access PeakPoints through online banking on my phone?
After logging onto your app, you will access the "hamburger" shaped menu on the upper right-hand corner of your screen. If you have either a Visa Rewards or Visa Business Rewards card, you should see PeakPoints appear in the drop-down menu. You can only view or redeem points from cards in your name. After you drop down to the card you wish to do your transaction, you will see a blue button to the right of the card that says "View/Redeem". Click that button, and it will direct you to the PeakPoint page, where your points will display at the top, and your redemptions option buttons will be below that.
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How do I log on to PeakPoints from digital "desktop" banking?
Log on to digital banking on the CUofCO site. Please note that you will need to be using either the Full View or the Slim View in CUofCO Digital Banking, since the Compact View hides many details including the PeakPoints navigation options.
How do I redeem my points for "cashback"?
If you would like to redeem your points for cash back to your own account all you need to do is click on the "Cash Back" button within PeakPoints.